8
At the meeting everyone complains about the commission system. This is based on each person's total sales for the month. The team complains that they lose time on the phone when they could earn commission by going to meetings, helping outside sales reps and so on.What do you say to them?
A Meetings and accompanying senior staff on sales visits are an important part of your training. We can't cut them out of your job, I'm afraid." (15)
B "Is this why your didn't go to the departmental meeting, John?" (23)