6
A short while later, one of the sales reps asks John Miles to accompany him on an outside visit to an important customer. John refuses to go. It is company policy to train telephone salesmen by sending them out with experienced reps on sales visits. This is the first step towards promotion to the post of sales rep.How are you going to react to John's refusal?
A Suggest the rep chooses someone else and tell John he doesn't have to do outside visits for a while. (15)
B Insist that he goes out with the rep as this is a vital / important part of his office training to be promoted to sales rep. (11)