17
A few days later you notice John at lunchtime, surrounded by his colleagues. They seem to be talking about you because they stop as soon as they see you. You do not think much about it until one of your sales team tells you that John miles is encouraging others to make complaints. What is your reaction?A Call everyone together that afternoon to find out what's going on. (8)
B Let things cool off before taking any action. (22)
C Say to John " If you are dissatisfied with something come and see me about it. Stop bothering/ disturbing the others." (9)